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Frequently asked questions:
Below we have listed the
questions we seem to get asked on a regular basis. If
there is a question that you feel should be on here
please email us.
Can I perform refunds ?
We have a fully secure web based control panel for re-authorisations
and reversals on delayed transactions.
Can you get me a merchant account ?
No, but we can advise on the best way to approach this.
We can also provide the security details you need for
the application forms.
Do I need a secure server to use skypay ?
No. We include up to 2mb of secure webspace under https://www.skypay.co.uk/merchantname
with our facilities. You can upload to this through
our secure control panel or by using our form generation
wizards.
How do I link it with my existing website ?
Connecting skypay to an existing website is easy. You
just need to create a form that calls our server for
authorisation. More information about this can be found
here
How long does it take from authorisation until
payment is made into my bank account?
We process all transactions every 24 hours and will
normally arrive in your bank account within 48-72 hours.
How much does it cost ?
Using skypay costs either only 37p per transaction with
a monthly charge of £10, or 17p per transaction with
a monthly charge of £20 (all costs are plus VAT).
Is your system secure ?
We perform transactions over Secure Socket Layer (SSL)
at a minimum of 40bit encryption to protect the credit
card details.
What currencies does skypay support ?
We can support a number of international currencies
providing that it is covered on your merchant agreement.
What do I need to use skypay ?
You will need to get an internet merchant account from
one of the banks that we have agreements with. You can
see the list of banks on our application form here
Will it work with my current e-commerce software
?
We have developed Skypay to be as easy to work with
as possible. At the very minimum we only require the
submitting of a simple form to our system, which means
that we can cnfidently say that 95% of eCommerce applications
will work with our system. For a list of tested and
approved applications, please click
here
Can I develop a package around skypay
Yes. Please email
our technical team for more information. We have made
our interface as flexible as possible to allow integration
with a wide range of scenarios.
Can I use Microsoft Frontpage ?
Yes. You can use the files in our section
and customise them to the look and feel of your site.
Do I need my own SSL (secure) certificate ?
You only need your own SSL certificate if you are using
your own domain to host the secure pages. If you wish
to do this, please contact our sales team for more information,
otherwise, we can provide space at https://www.skypay.co.uk/merchantname
for merchants who do not have their own SSL certificate
How do I integrate with skypay ?
You can use a number of methods, including modules for
Perl and PHP for handling responses within the same
script. The most basic method is using forms. You can
find out how to do this by going here
How long does it take to authorise a transaction
?
We normally process transactions within 3-8 seconds.
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