Tue 21st May 19:14
|How do I get started?|
|All Skypay accounts start off inactive, so you can sign up and get started without having to pay anything. You can sign up here.|
|What is an internet merchant account?|
|An internet merchant account (or merchant account) is a special type of bank account that accepts online payments.|
|Do I need an internet merchant account?|
|Yes. Without an internet merchant account you cannot take online payments through Skypay.|
|How long does it take to get an internet merchant account?|
|It varies from bank to bank. You'd need to contact your chosen supplier.|
|What should I say to the banks?|
|Whichever bank you decide on to supply your merchant account, you'll need to tell them a provider reference when they ask which payment gateway you'll be using. Ours is "UPG".|
|How long will it take for my funds to clear?|
|Typically 48-72 hours to clear into your internet merchant account and then another 48-72 hours to transfer into your normal business account. Ask your banking partner for exact details.|
|What's the best package for me?|
|That will depend on how many transactions you think you'll do.
Our Low User tariff costs £9.50 a month and includes 300 transactions a quarter (with extra transactions costing 20p each).
Our Standard tariff costs £19.50 a month and includes 1000 transactions a quarter (with extra transactions costing just 9.9p each).
Our High User tariffs are tailored to your needs and will depend on your transaction volumes, please contact us to discuss.